The custom home furnishing industry is plagued by frequent consumer issues, and several key pain points urgently require regulation.

Despite the industry’s rapid growth, consumer disputes over whole-home customization remain high. Many consumers have reported issues during the customization process, such as vague initial quotes and hidden charges for hardware, drawers, and LED strips added without authorization later on, resulting in final costs far exceeding the initial budget. Some small customization businesses have been found to use inferior materials, substitute lower-grade panels, and delay installation schedules; after completion, it is not uncommon for them to shirk after-sales responsibilities. Relevant market regulatory authorities remind homeowners that when selecting whole-home customization services, they should sign formal contracts that clearly specify panel materials, dimensions, prices, project timelines, and after-sales service details to avoid falling into renovation consumer traps.